Total Quality Management Syllabus

TOTAL QUALITY MANAGEMENT

Unit I: 

Understanding Quality and Quality Philosophies - Definition of Quality,

Dimensions of Quality, Quality Planning, Quality costs, Quality Philosophy of Deming,

Joseph Juran, Philip Crosby, Genich Taguchi.

Unit II: 

TQM Principles - What is TQM?, What Does TQM Cover?, Guiding Principles of

TQM, Managerial Perspective to TQM

Unit III: 

Statistical Process Control (SPC) and Other Quality Improvement Techniques

– Process Control Charts, Control Charts for variables and attributes, Pareto Diagrams,

Scatter Diagrams, Run Charts, Cause and Effect Diagrams, Concept of six sigma.

Unit IV: 

TQM Tools - Benchmarking – Reasons to Benchmark, Benchmarking Process,

Quality Function Deployment (QFD), QFD Process, Benefits, Taguchi‘s Quality Loss

Function, Total Productive Maintenance (TPM) – Concept, Improvement Needs, FMEA –

Stages of FMEA.

Unit V: 

Quality Improvement Systems - Kaizen, Lean, Poka-Yoke, 5S, 3M, Quality

Circles, Value Analysis and Value Engineering.

Unit VI: 

Business Process Re engineering - What is BPR? Need for BPR, BPR in USA,

Europe, India.

Suggested Readings

1. Total Quality Management, Dale H. Besterfiled, et al., Pearson Education Asia, 1999. (Indian

reprint 2002)

2. The Management and Control of Quality, James R.Evans & William M.Lidsay, (5th Edition),

South-Western (Thomson Learning), 2002 (ISBN 0-324-06680-5).

3. Total Quality Management, Feigenbaum, McGraw-Hill, 1991

4. Total Quality Management, Poornima M. Charantimath, 2nd Edition, Pearson Education

5. TQM an Integrated Approach, Shailendra Nigam, Excel Books