TQM Concepts

TQM Notes

Unit 1:-

• Quality Definition & Quality Dimensions
• Quality Planning
• Quality Cost
• Quality Philosophy of Deming's
• Joseph Juran Quality Management Philosophy
• Philip Crosby Quality Management Philosophy
• Genichi Taguchi Quality Management Philosophy 

Unit 2:-

• Total Quality Management
• Total Quality Management Principle and tools

Unit 3:-

• Process Control Chart
• Control Chart for Variables and Attributes
• Pareto Chart (Pareto Diagrams)
• Scatter Diagrams
• Run Charts
• Fishbone Diagrams OR Cause & Effect Diagrams